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Hello, I'm Mahesh Cheedella

Dedicated and results-oriented Program Manager with over 4 years of experience in leading high-impact initiatives within the E-commerce, Telecom, and IT product and service sectors.

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About Me

Discover my journey and passion

My Story

I am a dedicated and results-oriented Program Manager with a proven track record of driving operational excellence, optimizing processes, and enhancing stakeholder satisfaction. I have led high-impact initiatives in the E-commerce and IT product and service sectors for over 4 years.

What I Do

I specialize in program management and project execution, ensuring alignment with organizational objectives. My expertise includes manual and automation testing using JavaScript and XML, as well as leading and mentoring cross-functional teams. I am adept at identifying and implementing cost-saving initiatives and driving process improvements to achieve business objectives.

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0 Years Experience
0 Projects
0 Ticket Reduction %
Mahesh Cheedella

Skills & Expertise

Technologies I work with

Core Competencies

Program & Project Management
95%
Team Leadership & Mentoring
90%
Manual & Automation Testing
85%
Cost Saving Initiatives
92%

IT Skills

Python
80%
JavaScript & XML
88%
SQL
75%
UAT
90%

Additional Technologies

Arduino
XML
JavaScript
Ticketing Systems
Automation Testing
VMware
SQL
Melissa

Experience

My professional journey

Prod Compliance Specialist - Program Management

AMAZON | HYDERABAD, INDIA

May 2025 - Present

  • Developed a comprehensive migration plan for the Seller Central experience, transitioning from the existing platform to an upgraded version.
  • Reduced the project timeline by 4 months by developing a working backward plan and facilitating cross-functional communication with product teams and QAEs for a team of 10+ headcount.
  • Spearheaded end-to-end changes for 10 distinct change types within the Seller Central Listing experience.

Program Management Project Execution Cross-functional Collaboration

Catalog Specialist II - Program Management

AMAZON | HYDERABAD, INDIA

Jan 2025 - May 2025

  • Collaborated cross-functionally to optimize ticket resolution mechanisms, resulting in a 35.8% reduction in ticket volume.
  • Pioneered training programs for T4 associates, equipping them with essential analytical skills and proficient query resolution techniques, enhancing overall team competency.
  • Implemented automated routing rules within the ticketing system, directing misrouted tickets to designated teams swiftly and accurately, thus expediting issue resolution timelines.

Program Management Process Optimization Training & Development

Catalog Specialist II - Team Lead

AMAZON | HYDERABAD, INDIA

Aug 2024 - Jan 2025

  • Led 10 QA associates to configure and test Metadata changes which impact all the Seller Listing platforms for 3P sellers.
  • Designed a scalable solution that tracks and handles all the individual tasks performed by each associate, helping in headcount planning and improving team efficiency by 95%.

Team Leadership Quality Assurance Operational Efficiency

Catalog Specialist - Manual Tester

AMAZON | HYDERABAD, INDIA

May 2021 - Oct 2022

  • Directed end-to-end testing processes for projects, ensuring adherence to quality standards and timely delivery.
  • Provided comprehensive training to the team on test case writing for configuration updates, enhancing team capabilities and ensuring consistency in testing methodologies.
  • Implemented automation solutions for manual testing tasks in Seller Central, resulting in a time-saving of 7 hours per sprint and boosting overall team efficiency.

Manual Testing Quality Assurance Automation

Customer Service Executive

AMAZON | HYDERABAD, INDIA

Aug 2020 - Feb 2021

  • Managed a high volume of 40+ calls daily, providing prompt and professional assistance to customers regarding product purchases, shipment inquiries, and other related queries.
  • Promoted online self-help options to customers, encouraging utilization of additional support resources and after-hours assistance, thereby improving customer satisfaction and reducing call volume during peak times.

Customer Service Communication Problem Solving

Junior Data Scientist

VISTAN NEXTGEN | HYDERABAD, INDIA

Feb 2020 - Jun 2020

  • Spearheaded the development and deployment of a voice recognition system using Melissa on the Arduino platform.
  • Developed quarterly roadmaps based on impact, effort, and test coordination, collaborating with stakeholders to align short-term and long-term goals.

Data Science Melissa Arduino

Featured Projects

Some of my recent work

Get In Touch

Let's work together on your next project

Email

mahesh.cheedella@outlook.com

Phone

+91 9441602822

Location

Hyderabad, India